Terms of Service
Effective date: 2026-06-01 · Last updated: 2026-06-01
Welcome to clearia.health (the “Website”), operated by Clearia, Inc., a Delaware corporation (“Clearia,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Website.
By accessing or using the Website, you agree to these Terms. If you do not agree, do not use the Website.
1. Scope
These Terms govern only your use of the public-facing Website at clearia.health (and any other public marketing site Clearia operates). These Terms do not govern:
- Services provided under any executed Business Associate Agreement (“BAA”), Master Services Agreement (“MSA”), Diagnostic Engagement Letter, or other customer agreement; or
- Access to or use of Clearia's authenticated customer platform or any other login-gated environment, which is governed by the BAA, the MSA, and any platform-specific terms presented at the point of authentication.
The Website and Clearia's authenticated customer platform are distinct environments with different governance, access controls, and contractual frameworks.
If there is any conflict between these Terms and any signed agreement (or platform-specific terms presented at authentication), the signed agreement (or platform-specific terms) controls for that customer relationship.
2. Eligibility
The Website is intended for use by healthcare practice administrators, owners, and operators; healthcare professionals; industry consultants, advisors, and partners; and other business users.
The Website is not directed to or intended for use by children under 18. By using the Website, you represent that you are at least 18 years old and authorized to act on behalf of any organization you represent.
3. Access and use
3.1 Permitted use
You may use the Website for lawful business purposes, including learning about Clearia's services, requesting information or scheduling conversations, submitting inquiries through Website forms, and accessing publicly available content.
3.2 Prohibited use
You may not:
- Use the Website in any unlawful manner or for any unlawful purpose;
- Transmit Protected Health Information (“PHI”) or other protected information through Website forms or general communication channels (see Section 4);
- Attempt to gain unauthorized access to the Website, its servers, or related systems;
- Use automated tools (bots, scrapers, crawlers) to access the Website without permission, except for standard search-engine indexing;
- Introduce viruses, malware, or harmful code;
- Interfere with or disrupt the Website or its services;
- Impersonate any person or entity;
- Collect or harvest information about other users;
- Use the Website to send unsolicited communications, advertising, or solicitations;
- Reverse-engineer, decompile, or attempt to derive source code from the Website;
- Frame, mirror, or otherwise reproduce the Website without permission; or
- Misrepresent your identity, affiliation, or authority.
4. No PHI through the Website
This is critical for healthcare context. Clearia may handle Protected Health Information (“PHI”) only through its authenticated customer platform under an executed Business Associate Agreement (“BAA”). The Website is not the contractual or operational channel for PHI, is not intended for PHI, and is not subject to the HIPAA contractual obligations Clearia maintains with executed customer practices under the BAA.
You agree not to submit patient information, claim data, 835 ERA files, billing records, or any other PHI through:
- Website contact forms;
- Inquiry or estimate-request forms;
- General Website email addresses (e.g., info@, contact@, hello@); or
- Any other unencrypted Website channel.
Inadvertent PHI transmission through the Website is not governed by the BAA, is not intended by Clearia, and does not create a business-associate relationship between Clearia and the sender. If you believe PHI has been transmitted through the Website or any unprotected channel, contact privacy@cleariagroup.com immediately. Clearia's accidental-submission workflow (including segregation where reasonably practical, prompt deletion, no retention or processing of the substantive content, and notification of the submitting practice where reasonably identifiable) is described in the Privacy Policy.
PHI handling between Clearia and customer practices is governed exclusively by a BAA executed prior to any PHI flow, through Clearia's authenticated customer platform. See clearia.health/privacy for related provisions.
5. Intellectual property
5.1 Clearia content
All content on the Website — including text, graphics, logos, images, software, methodologies, analytical approaches, branding, and underlying technology (collectively, “Clearia Content”) — is owned by Clearia or its licensors and is protected by U.S. and international intellectual property laws.
Clearia grants you a limited, non-exclusive, non-transferable, revocable license to access and view Clearia Content for your internal business purposes related to evaluating, engaging, or doing business with Clearia. For the avoidance of doubt, internal evaluation by a prospective or current customer (including printing, saving, or circulating Clearia Content within your organization for that purpose) is permitted under this license. You may not, however:
- Republish, redistribute, resell, sublicense, or publicly display Clearia Content outside your organization;
- Modify, adapt, or create derivative works from Clearia Content;
- Use Clearia Content to develop, train, benchmark, or improve any analytical, artificial-intelligence, or machine-learning system, or any product or service that competes with Clearia;
- Use Clearia Content for any other commercial purpose outside the permitted internal-evaluation scope without Clearia's prior written consent; or
- Remove or alter any copyright, trademark, or other proprietary notices.
5.2 Trademarks
“Clearia” and the Clearia logo are trademarks of Clearia, Inc. Other trademarks displayed on the Website are the property of their respective owners. Nothing on the Website grants you any license or right to use any trademark without the owner's prior written consent.
5.3 User-submitted content
If you submit content to Clearia through Website forms, inquiry submissions, or any other channel (“User Submissions”), you grant Clearia a non-exclusive, royalty-free, worldwide license to use, store, and process the User Submissions for the purpose of responding to your inquiry, providing requested information, and conducting Clearia's business.
User Submissions exclude PHI. As stated in Section 4, you may not submit PHI through the Website. The license in this Section 5.3 does not apply to, and shall not be construed as authorizing Clearia to receive or process, any PHI inadvertently transmitted through the Website. Inadvertent PHI transmission is governed by the incident-response provisions of the Privacy Policy and does not create a business-associate relationship.
You represent that you have the right to provide any User Submission and that it does not violate any third-party rights, including intellectual property or privacy rights.
6. Website content and disclaimers
6.1 Informational only
Website content is provided for general informational purposes only. It is not medical advice; legal advice; accounting, tax, or financial advice; coding or billing compliance advice; regulatory or compliance opinion; or a guarantee or warranty of recovery results. Do not rely on Website content as a substitute for professional advice. Consult qualified professionals for advice specific to your situation.
6.2 Sample data and benchmarks
Any figures, statistics, recovery estimates, or sample engagement data displayed on the Website are illustrative. Actual results vary based on practice specialty, payer mix, historical denial patterns, submission processes, and other factors outside Clearia's control. Past performance does not guarantee future results.
6.3 Forward-looking statements
Statements about Clearia's future products, services, or business plans are forward-looking and subject to change. Clearia makes no commitment to develop, release, or maintain any particular feature or service.
6.4 AI-assisted content
Clearia may use automated and AI-assisted tools to produce certain content, and portions of the Website (including sample analyses, illustrative recovery estimates, draft appeal language, demos, interactive features, and certain explanatory or marketing content) may be generated, drafted, or summarized with the assistance of automated and artificial-intelligence-based tools. Such content is advisory and illustrative only, may contain errors, omissions, or inaccuracies, and is not a substitute for analysis of your specific data under a fully executed engagement. Do not rely on AI-assisted Website content as an authoritative reimbursement, coding, legal, regulatory, or clinical determination. Any analytical work product Clearia produces for an engaged customer is governed by the applicable Diagnostic Engagement Letter, Master Services Agreement, and BAA, not by these Terms.
6.5 Not comprehensive
Website content may be incomplete and should not be relied upon as a comprehensive description of payer policies, reimbursement requirements, coding standards, or regulatory obligations. Payer rules, coding guidelines, and regulatory requirements are subject to change. Consult current authoritative sources and qualified professionals for any matter that depends on comprehensive payer-policy, coding, or regulatory information.
7. Third-party links and content
The Website may contain links to third-party websites, services, or resources. Clearia does not control and is not responsible for third-party content. Inclusion of third-party links does not imply endorsement. Use third-party services at your own risk and subject to their terms.
8. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL CONTENT, FUNCTIONS, AND INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; ACCURACY, COMPLETENESS, OR RELIABILITY OF CONTENT; UNINTERRUPTED OR ERROR-FREE OPERATION; AND SECURITY OR VIRUS-FREE ENVIRONMENT.
Clearia makes no warranty regarding any results obtainable through the Website or any communications sent through the Website.
9. Limitation of liability
9.1 Exclusion of damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CLEARIA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, OR LOST BUSINESS OPPORTUNITY; LOSS OF DATA; COST OF SUBSTITUTE SERVICES; AND REPUTATIONAL HARM.
9.2 Liability cap
IN NO EVENT WILL CLEARIA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE EXCEED ONE HUNDRED U.S. DOLLARS ($100). THIS CAP APPLIES INDIVIDUALLY AND IN AGGREGATE TO ALL CLAIMS.
9.3 Application
The limitations in this Section 9 apply regardless of legal theory, whether based on contract, tort, statute, or otherwise, and regardless of whether Clearia knew or should have known of the possibility of such damages.
Some jurisdictions do not allow exclusion of certain warranties or limitation of certain damages. In those jurisdictions, Clearia's liability is limited to the maximum extent permitted by law.
10. Indemnification
You agree to defend, indemnify, and hold harmless Clearia, its directors, officers, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from or relating to your use of the Website; your violation of these Terms; your violation of any applicable law or third-party right; any User Submission you provide; and any PHI you inadvertently or improperly transmit through the Website.
11. Termination
Clearia may suspend or terminate your access to the Website at any time, with or without notice, for any reason or no reason, including breach of these Terms.
Upon termination, your right to access the Website ceases immediately, and Sections 4, 5, 6, 8, 9, 10, and 12 through 16 survive termination.
12. Changes to the Website or Terms
Clearia may modify, suspend, or discontinue the Website (or any portion of it) at any time without notice. Clearia is not liable for any modification, suspension, or discontinuation.
Clearia may update these Terms from time to time. Updates take effect when posted with a new “Last Updated” date. For material changes, we will provide additional notice (such as a Website banner). Continued use of the Website after changes constitutes acceptance.
13. Governing law and dispute resolution
13.1 Governing law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
13.2 Negotiation first
Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiation between the parties. Either party may request mediation in Miami-Dade County, Florida before initiating litigation.
13.3 Venue
Subject to Section 13.2, any litigation arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida. You consent to the personal jurisdiction of such courts and waive any objection to venue.
13.4 Waiver of jury trial
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CLEARIA WAIVE ANY RIGHT TO JURY TRIAL IN ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS.
13.5 Time limitation
Any claim or cause of action arising out of or relating to these Terms or the Website must be commenced within ONE (1) YEAR after the claim or cause of action arises, or be permanently barred.
14. Miscellaneous
14.1 Entire agreement
These Terms (together with the Privacy Policy and any other agreements expressly referenced) constitute the entire agreement between you and Clearia regarding the Website and supersede all prior agreements relating to the same subject matter.
14.2 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
14.3 Waiver
Clearia's failure to enforce any provision of these Terms is not a waiver of that provision or any other.
14.4 Assignment
You may not assign these Terms without Clearia's prior written consent. Clearia may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
14.5 No agency
Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship between you and Clearia.
14.6 Force majeure
Clearia is not liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemic, government action, or material outage of upstream cloud infrastructure.
14.7 Notices
Clearia may provide notices to you through the Website, email, or other reasonable means. You may provide notice to Clearia at legal@cleariagroup.com or 1000 Brickell Ave, Suite 715 PMB 5077, Miami, FL 33131, US.
14.8 Export control
You agree to comply with all applicable U.S. export-control laws and regulations in your use of the Website.
14.9 Headings
Headings are for convenience only and do not affect interpretation.
15. Contact
For questions about these Terms:
Clearia, Inc.
Attn: Legal
1000 Brickell Ave, Suite 715 PMB 5077
Miami, FL 33131, US
Email: legal@cleariagroup.com